Our system hasn't stood still for weeks and we can hardly save ourselves from orders. You can clearly see that the numbers go up in the run-up to Christmas. Of course we are very happy about that. At the same time it gives us (or rather me) a big headache. In every product description we point out that the products should be ordered no earlier than ten days before Christmas. We have marked this note in bold and placed it at the top! We did that because we really want to avoid the slimes starting to reactivate after lying down for a long time and you having to see sad children's eyes at the party because you Slime gift just too sticky. I haven't slept well for days because I'm already really worried about the feedback after Christmas. While Tony reassures me, I'm pretty sure many of our customers will take our advice and the Slime Care Don't read flyers. I don't want to end up sending bossy replies, so I've started to "over-activate" our slimes. I also include two Activator bottles with each new order. So I hope to have done everything possible if customers have not read our instructions.
Reviews are worth their weight in gold
Of course reviews are everything these days. Whether on Amazon or in other online shops, nothing works without reviews. Tony and I come from the hospitality industry. We both have many years of experience with customer contact and simply attach great importance to interpersonal contact with our customers. We always try to please everyone and are very accommodating. Of course we also get to the point where we find some procedures just cheeky and unfair, but unfortunately nobody is armed against that. However, we always assume that you can talk about anything. And that is exactly why we are 100% “per customer”. Not just because we hope for a positive rating, but because it's really important to us. If the result is a positive rating, we are of course still very happy. We're very receptive to constructive criticism, so just shout out what you have to say. Gladly per Mail or WhatsApp.
Why rate at all?
First and foremost, ratings should reveal the subjective opinions of customers. This is to give potential customers a better feel for the product. We are fortunate that we mainly get positive feedback, most customers contact us with problems and questions and so many things can be clarified. Of course, especially with slime, there are an incredible number of opinions when it comes to scent, color and texture. One loves the scent, the other thinks it's terrible. Of course you can rate that. But who does it help in the end? You're welcome to mention it, but putting a product through the wringer and "shooting it out" because of, for example, the scent is counterproductive. That's how I see it. But I'm also the one who sells it, so it's clear that I might have a somewhat biased opinion. It's like food, one person likes a bar, another finds it inedible. Do you like potatoes? My husband likes pasta. When I buy biscuits from the supermarket, I don't bring them back because I don't like them. That's my subjective opinion, but it doesn't help anyone at all. I know for myself that the biscuits won't end up in the shopping trolley again, but for someone else they're the icing on the cake. Everyone has their taste, preferences or principles. The rating function is intended to help other people get to know the product. Please explain your points of criticism in detail so that it has added value for everyone. Not only for other customers, but especially for us. This is the only way we can adapt and improve our products to your wishes. A 1-star rating without an explanation is simply of no use to anyone and just annoys us immensely because we can't draw anything from it! Because NOBODY can draw anything from it.
All the best to you and always stay fair, your Tanja.